common questions

 

How can I buy a painting?

Add the item you want to buy to your shopping cart with the "Add to Cart" button. The shopping cart is easily accessible at the top right of the page. Clicking on the shopping cart will reveal the contents of the shopping cart, and clicking 'tcheckout' will redirect you to its page. If you accidentally add a product to your shopping cart more than once, you can specify quantities in this menu. After your purchase, you will receive a return e-mail.

Is the painting unique?

All the images on the website are hand painted and unique. Two identical pictures are almost impossible to make.

How do I pay for my order?

There are 2 different payment methods:

PRE-BALANCE PAYMENT: You can pay the invoice, which you receive by e-mail, via an online bank or a postal order.
Via PAYPAL: The page automatically redirects you to the Paypal page where you make the payment.

Who delivers the package and how much does the postage cost?

The delivery is made by GSL or DHL postal services. The postage costs depend on the country you are from. At the check-out you will receive the information for the postage cost.

Can I personally pick up products?

You can also pick up the ordered products in person at Vila Teslova at Teslova ulica 23 in Ljubljana, Slovenia. Please mark your personal pickup when ordering, in which case there is no postage charge. After completing the order, I will send you an email from what date the painting can be picked up at the mentioned address.

Do you have your own store or gallery?

I don't own a physical store. If you would like to see the painting live before buying it, we can arrange a meeting in Ljubljana at Teslova ulica 23.
In July, I also exhibit at a booth at Ana's fair in Visnja Gora.

What if I'm not happy with the product?

I always put my maximum into the products, and the photos on the website show the true image of the product as they are not processed. However, if you are not satisfied with the product, you can return it if it is in its original packaging and undamaged. Contact me at neza@nessa-art.si or with a message under the Contact section.

Can't find the answer to your question?

Not a problem! Email me at neza@nessa-art.si or click me on FB. I will reply to your message as soon as possible.

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